Shipping policy

Shipping Policy

1. Shipping Within Germany

Shipping within Germany is usually carried out via DHL.

All shipments include tracking. Standard shipping within Germany is free of charge.

Estimated delivery times after dispatch:

  • Standard shipping: 1–5 business days

  • Express shipping: 1–2 business days

Optional express shipping via DHL Express or UPS Express costs €14.90 and can be selected at checkout.

2. International Shipping

2.1 Shipping Carriers and Destinations

International shipping is carried out via DHL, DHL Express or UPS, depending on the destination and the selected shipping method.

All international shipments include tracking.

We ship to many destinations worldwide. The currently available delivery countries and regions are displayed in the country selector and at checkout.

Our international shipping regions include:

  • countries within the European Union

  • selected European countries outside the European Union

  • the United States

  • selected additional countries and regions

2.2 Delivery Times

European Union:

  • Standard shipping: 3–7 business days

  • Express shipping: 2–5 business days

Europe outside the European Union
Switzerland, the United Kingdom, Norway, Liechtenstein, Monaco and Jersey:

  • Standard shipping: 3–10 business days

  • Express shipping: 2–5 business days

United States:

  • Standard shipping: 5–12 business days

  • Express shipping: 3–7 business days

Other destinations we currently serve
Australia, Canada, New Zealand, Singapore and Hong Kong SAR:

  • Standard shipping: 5–14 business days

  • Express shipping: 3–7 business days

The stated delivery times are non-binding estimates and begin after dispatch. Production and processing times are not included in these delivery estimates.

Delays caused by customs clearance, public holidays, strikes, force majeure or other events beyond our control may occur.

3. Shipping Costs

3.1 Germany

Standard shipping within Germany is free of charge.

Express shipping via DHL Express or UPS Express: €14.90

3.2 European Union

  • Standard shipping for orders below €150: €9.90

  • Free standard shipping on orders of €150 or more

  • Express shipping: €34.90

3.3 Europe Outside the European Union

This applies to Switzerland, the United Kingdom, Norway, Liechtenstein, Monaco and Jersey.

  • Standard shipping for orders below €150: €14.90

  • Free standard shipping on orders of €150 or more

  • Express shipping: €49.90

3.4 United States

  • Standard shipping for orders below €250: €24.90

  • Free standard shipping on orders of €250 or more

  • Express shipping: €69.90

3.5 Other Destinations We Currently Serve

This applies to Australia, Canada, New Zealand, Singapore and Hong Kong SAR.

  • Standard shipping for orders below €150: €19.90

  • Free standard shipping on orders of €150 or more

  • Express shipping: €69.90

Express shipping remains chargeable even when the minimum order value for free standard shipping has been reached.

The shipping methods available for the respective destination and the final shipping costs are displayed at checkout before the order is completed. When a different local currency is selected, euro amounts may be converted and displayed accordingly at checkout.

4. Production and Processing Times

Most items are made after the order has been placed and are usually ready to ship within 1–3 business days.

Production times may vary for customized or personalized items, including custom lengths, engravings and special orders. The estimated production time is stated on the respective product page or communicated individually.

The delivery times stated in this shipping policy begin only after the item has been completed and dispatched.

5. Tracking

Once your order has been dispatched, you will receive a shipping confirmation by email containing the tracking number.

You can use the tracking number to check the shipment status online with the respective shipping carrier.

6. Import Duties, Customs and Taxes

Deliveries to countries outside the European Union, including Switzerland, the United Kingdom, the United States, Canada and Australia, may be subject to additional charges. These may include:

  • customs duties and import fees

  • import VAT, sales tax or comparable taxes

  • handling fees charged by the shipping carrier or customs authorities

Only if the checkout or order confirmation expressly states that import duties and taxes are included (DDP) are these charges already covered by the order. In all other cases, additional customs duties, import taxes and handling fees are payable by the recipient. They are not included in the purchase price or the displayed shipping costs.

We recommend checking the applicable import regulations and possible additional charges in the destination country before placing an order.

Deliveries within the European Union are generally not subject to additional customs duties or import fees.

7. Undeliverable or Uncollected Shipments

Shipments may be returned to us for reasons including:

  • an incorrect or incomplete delivery address

  • refusal of delivery by the recipient

  • failure to collect the shipment from customs, a parcel shop, post office or other collection point

  • unsuccessful delivery attempts

Reshipment is possible by prior arrangement. The buyer is responsible for the additional shipping costs incurred.

Additional costs resulting from an incorrect address provided by the buyer, refusal of delivery or failure to collect the shipment may be charged to the buyer to the extent permitted by law.

Statutory rights, including the right of withdrawal and warranty rights, remain unaffected.

8. Shipping Damage

If a shipment is visibly damaged upon delivery, we recommend:

  • documenting the damage immediately with the delivery carrier

  • taking photographs of the damaged packaging and its contents

  • contacting us as soon as possible

Statutory warranty rights and the right to receive defect-free goods remain unaffected.

In the event of shipping damage, we will work with you to find a prompt and appropriate solution, such as a repair, replacement or refund.

9. Delivery Delays

We make every effort to process all orders within the stated production time and dispatch them as quickly as possible.

The stated delivery times are non-binding estimates. Delivery may be delayed by the shipping carrier, customs clearance, public holidays, strikes, force majeure or other events beyond our control.

If we become aware of a significant delay, we will inform you as soon as possible.

Your statutory rights in the event of delivery delays remain unaffected.

10. Contact

If you have any questions about your shipment status, shipping costs, delivery times, customs matters or custom orders, please contact us:

Guido Lautsch
Goldsmith | HAND-KUNST-WERK
Bahnhofstr. 33
77948 Friesenheim
Germany

Email: info@hand-kunst-werk.com
Phone: +49 (0)7821 991432